1-year free warranty
RebarChina solemnly promises that all its machinery comes with a one-year free warranty. After the warranty period expires, repairs will only incur actual repair costs, with no additional charges.
15-minute reply
Upon receiving your after-sales request, our after-sales service engineer will proactively contact you to understand your equipment status and service needs, and provide remote guidance on resolving issues via phone, WeChat video, or other means.
24-hour hotline
For any needs, simply call our 24-hour after-sales service hotline.
24-hour response
If the telephone guidance cannot handlethe fault well, the service engineer will setoff with the maintenance tools within 24hours, go to the site where the equipmentis located, and perform on-site mainte-nance services
Telephone follow-up
After on-site service is completed, a service specialist from the company’s headquarters call center will conduct a follow-up call for each service to track the completion status and service quality, listen to customer opinions and suggestions, and relay them to relevant functional departments for implementation and improvement, so as to provide customers with better after-sales service.
